SCENIC Rim regional council has released findings from a customer satisfaction survey conducted earlier this year.
Residents were encouraged to take the survey through the Let's Talk Scenic Rim community engagement platform launched in February.
Only 90 people out of 235 registered on Let's Talk at the time responded, with a further eight residents submitting hard copy versions of the survey.
Council acknowledged that the overall number of responses was too low to meet the criteria for statistical relevance.
They said with more than 500 people now subscribed on the platform, the next survey would have a larger response.
In terms of customer satisfaction, the report showed residents gave higher marks to council for waste services and council facilities.
Residents were least satisfied with the state of roads and footpaths in the region.
More than 40 per cent of the 98 survey responses came from Tamborine Mountain households, with Kooralbyn accounting for 15.3 per cent and Boonah 8.1 per cent.
Scenic Rim Mayor Greg Christensen said council valued each of the survey responses.
"Let's Talk Scenic Rim has provided a new way for our customers to engage with council and the survey was conducted just as the community was becoming aware of the platform," he said.
"While we now have more than 500 people engaging through Let's Talk, all of the responses to the survey are considered important and will be reviewed as part of our commitment to place our customers at the heart of everything we do."
Ninety-nine per cent of respondents to the survey identified as living in the Scenic Rim and 83.67 per cent were over the age of 42.
Customer and Regional Prosperity general manager Debra Howe said the Scenic Rim Regional Council Customer Experience Strategy 2021-2023 identified that service delivery was high priority.
"It's pleasing to see that council's waste services rated highly, with 76 per cent of respondents being either very satisfied or satisfied with their bin service and 62 per cent very satisfied or satisfied with their recycling and waste stations," she said.
"Council-owned facilities also received positive feedback as 60 per cent of respondents were either very satisfied or satisfied with the accessibility of parks while 44 per cent were very satisfied or satisfied with park maintenance."
Ms Howe said council had of built or upgraded playgrounds across the region since 2017.
"This has included the playground at Billabong Park at Kooralbyn, DJ Smith Park at Canungra, Jubilee Park at Beaudesert, Springleigh Park at Boonah, Lions Park at Tamborine Mountain, the Kalbar Civic Centre playground upgrade, Moffatt Park at Aratula, Bowman Park at Mount Alford, the Tiny Tots Playground at Boonah, the Tamborine Memorial Hall playground, and Queen's Park at Harrisville and the current upgrade to the Rathdowney Memorial Grounds playground."
Cr Christensen said council's library programs scored well, with 45 per cent of respondents being very satisfied or satisfied, while respondents said they were either very satisfied or satisfied with council's environmental programs.
"The impacts of natural disasters and financial and resourcing constraints make it challenging for council to provide everything we would like for our customers and community," he said.
"However, we remain committed to staying the course of becoming a truly customer-led organisation and will continue to seek feedback from the community."
Residents can subscribe to Let's Talk Scenic Rim here to have a say on council projects and programs.
Results of the survey are available on council's website under "Corporate Publications".
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