The storm that ripped through Rathdowney on November 5 has damaged properties at Mount Barney.
Mount Barney resident Scott Hunter said the wind took his roof and left him with no power.
“I read in the Beaudesert Times that the storm looked like a tornado and I can tell you, that is what it appeared to be,” he said.
“It took most of my roofs and my neighbour also lost the roof of his garage.
“There was water everywhere in the house, which tripped the power safety switch so I turned the electricity off at the mains.”
Mr Hunter said he was concerned about power lines coming down so he called Energex.
“I wanted them to cut the power lines but when I called the emergency number I got a recorded message saying to ring 000,” he said.
“When I did that, I was told that 000 was only for people needing ambulance, police or firies and they told me to call Energex.
“It really cheesed me off because there I was standing in the dark, ankle deep in water and really worried about the danger if power lines came down.
Mr Hunter said he was so desperate he called 1234 directory assistance and asked for the emergency number for Energex but was once again advised by a recorded message to call 000.
“So that’s what I did, and this time I asked to be put through to the police, who told me to call Energex.” he said.
“By this time I was in a bit of a panic, house full of water, no lights and my phone running out of battery.
“What ended up happening was the police patched me through to Energex and they sent a guy out in a few hours.”
Mr Hunter said the State Emergency Service came the next day and were very helpful.
“They said the best way is to call police and tell them you need the SES,” he said.
“I am OK with technology but not everybody is and it could be very confusing for someone calling for help to only get a recorded voice telling them to ‘press button five’ or to go online, especially elderly people who may not be computer literate or even have a computer.
“I have to say the SES did a great job when they came out but I still don’t have power because the roof is not fixed yet.
“Looks like I’ll be camping for a while yet, so it’s lucky I like camping.”
An Energex spokesperson said if power lines are brought down, people should keep well away, alert others to the danger and call Energex.
“Customers can call our emergency number (13 19 62) and our power outages number (13 62 62) 24 hours a day, seven days a week and they will get a person answering their inquiries,” he said.
“If a property is structurally damaged during a severe weather event, they may have their power supply cut to prevent potential electrocutions or house fires.
“Once a damaged house or property has had power disconnected, an ‘electricity defect report’ otherwise known as a ‘form 3’ will be affixed to it.
“Before the property can have power restored to it, home owners will need to contact a licenced electrician to ensure their property is safe to be reconnected.
“The electrician will need to ensure the property is electrically safe and sign the electricity defect report in order for our crews to restore power to affected homes.”
The spokesperson said 17 customers in the Beaudesert area lost power during storms on Sunday, 5 November.
“It took up to two hours and 55 minutes to restore power to these customers,” he said.